Terms and Conditions

We are delighted to provide you with exceptional eye care services. Before you proceed, please take a moment to read and understand our terms and conditions outlined below.

Services Offered

At Faro Optometry, we offer a range of eye care services, including but not limited to:

Refund and Exchange Policy

Please be aware that all sales made by Faro Optometry are considered final. We do not offer refunds or exchanges for any products or services rendered. This policy ensures that we can continue to provide high-quality eye care services to all of our valued clients.

Progressive or Bifocal Glasses Tryout

For progressive or bifocal prescription glasses, we require a 2-week tryout period. If you experience discomfort or difficulties during this period, please get in touch with us to schedule a one-time redo of your prescription glasses. This redo is provided at no additional charge after an Rx recheck.

Outside Prescriptions

If you provide an outside prescription for eyeglasses, we are not responsible for any issues related to adapting to the glasses. Any modifications, redos, or changes required due to issues with an outside prescription will incur additional charges. We strongly recommend using the in-office prescription provided by our qualified optometrist to ensure the best results.

Privacy and Data Security

Your privacy and data security are of utmost importance to us. We adhere to a strict privacy policy to protect your personal information. Please review our Privacy Policy separately for more information regarding data handling and security.

Appointment Cancellation and Rescheduling

If you need to cancel or reschedule an appointment, please do so at least 24 hours in advance. Provide sufficient notice to avoid a cancellation fee.


Payment for our services is due at the time of the appointment. We accept various forms of payment, which will be outlined in the payment options provided during the appointment scheduling process.

SMS Terms

Faro Optometry offers comprehensive eye care services to patients of all ages. Message frequency varies. Message and data rates may apply. Text HELP to +13234868735 for assistance. Reply STOP to opt-out. Carriers are not liable for any delays or undelivered messages.

Changes to Terms and Conditions

Faro Optometry reserves the right to modify these terms and conditions at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically.

By using our services and products, you agree to abide by these terms and conditions. If you have any questions or concerns, please do not hesitate to contact us. We appreciate your trust in Faro Optometry and look forward to providing top-quality eye care services. Thank you for choosing us for eye care needs.